Ts and Cs
1. Inoculations/Vaccinations
All dogs must be inoculated and have the necessary annual booster injections against hard pad, distemper, leptospirosis, hepatitis parainfluenza and parvovirus – all must have been administered within the last 12 months and no later than 7 days prior to arrival.
Kennel Cough Vaccination is not a requirement and so is therefore optional. However, if given it must have been administered a minimum of 14 days prior to boarding with us. Any dog boarding without having received the kennel cough vaccination is boarded at the owners own risk.
All cats must be inoculated and have the necessary annual booster injections against feline enteritis, leukaemia, chlamydia and cat flu –all must have been administered within the last 12 months and no later than 7 days prior to arrival.
All Dogs and cats must have been treated for fleas and worms before boarding. We are required to keep a record of the date the treatments were administered.
A valid and up-to-date certificate/vaccination card from the vet must be produced upon arrival. If a valid vaccination document is not produced then we reserve the right add an administration charge of £10 to your bill to seek clarification of your pet’s status from your vet. The owner accepts that while boarding any information relevant to the boarded pet and subject to the Data Protection Act may be released to Paws and Claws if requested. If a valid vaccination card is not presented and your vet is unable or unwilling to confirm your pet’s vaccination status or if the kennel cough vaccination has been given less than 14 days prior to arrival then we will be unable to accept your pet for boarding and you will forfeit any deposits paid and you would also be liable for the full boarding cost.
2. Injury or Illness
In the event of injury to or illness of a cat or dog while boarding, Paws and Claws will instruct your designated veterinary surgery if feasible, or use the services of our own appointed vet. Costs thereof will be met by our Insurance Scheme under their Terms and Conditions to a maximum of £2000. Vet’s fees incurred because of any condition, illness, injury or disability that existed prior to boarding will remain the responsibility of the owner(s). Paws and Claws will follow and rely on the professional opinion of the veterinary surgeon as being in the best interest of the animal. We will have no responsibility beyond the above if your animal suffers injury because of an accident and for a reason which is not our fault and our insurance scheme does not cover the cost of treatment.
The animal’s owner accepts and agrees that whilst every care and attention is given to the animal(s), they are accepted by Paws and Claws at the owner’s risk. Also, belongings (such as, but not limited to toys, blankets, beds, leads, collars, feeding bottles, bowls, carriers and cages) are also left at the owner’s risk.
3. Bookings
No booking shall be fully accepted until the requested deposit (minimum 25% of the booking total) has been received by Paws and Claws. Deposits are non-refundable. If no deposit is received within 14 days of the booking date, then the booking is liable to be cancelled by Paws and Claws. If a booking is cancelled by the client, deposits will be transferred to a subsequent booking if written cancellation is received 28 days before the intended arrival date. Any less than 28 day the deposit will be forfeit.
When a booking is made, a fixed date on which the owner will drop off / collect the animal will be agreed. If the owner wishes to drop off the animal later or collect the animal before that date, they may do so but will remain liable to pay boarding fees from the agreed drop off and up to the agreed collection date.
4. Cancellation
If you cancel your booking 14 days or less from the drop off date, you will still remain liable for the full boarding fee.
5. Collection/Payment
All rates are daily. Boarding fees will be charged at prevailing rate at time of departure. Any part of the day counts as a whole day.
Owners must settle their accounts in full before the animal is removed.
If any animal is left for seven days beyond the booked departure date without contact from the owner or a representative the animal will be deemed abandoned. We will then follow the procedure to rehome or relocate the animal to a rescue centre. All boarding fees and other costs up until the time the animal is rehoused will remain the responsibility of the owner.
6. Privacy
We will from time to time take photographs of the animals in our care for publication on our website and social media, if you do not wish your pet to be photographed, please let a member of staff know when you book in.
7. Sharing a kennel unit
Only dogs or cats from the same household may share a kennel unit/cattery pen. If you do have more than one dog or cat, by agreeing to Paws and Claws (Essex) Ltd terms and conditions, you are giving authorisation for the dogs to share a kennel or cats to share a cattery pen AND authorisation to separate the dogs/cats should any problems arise.
Please download and sign before bringing your pets to us.